Refund policy

Return and Refund Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return, provided that the product has not been opened.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

To request a return, please visit our "Contact Us" page. If your return request is approved, we will provide you with instructions regarding the return address and shipping procedures. Items returned without prior authorization will not be accepted.

Damaged Products and Issues

Please inspect your order upon delivery and contact us immediately through our "Contact Us" page if the item is defective, damaged, or if you received the wrong item. We will review the issue and do our best to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including opened or partially used dietary supplements.

Haura also does not accept returns on sale items or gift cards.

If you have any questions regarding your item, please contact us through our "Contact Us" page.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been approved, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.

If your refund is approved, it will automatically be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us through our "Contact Us" page.