Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, provided the product has not been opened.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

To initiate a return, please visit our Contact Us page. If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately through our Contact Us page if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including opened or partially used nutritional supplements and dietary supplements.

Haura also does not accept returns on sale items or gift cards.

If you have any questions regarding your specific item, please contact us through our Contact Us page.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us through our Contact Us page.